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Last Updated: July 21, 2025

Executive Summary

Resolution Timeshare Cancellation, LLC is a family-owned boutique timeshare cancellation firm based in Madison, New Jersey, with additional operations in Orlando, Florida. Established in 2019, the company has built a strong reputation with BBB accreditation since 2020, an A- rating, and only 4 complaints in 3 years. The company offers unique features including flat-rate pricing, escrow payment options, 100% money-back guarantees, and no upfront fees. Led by CEO Stephen Lasser, Resolution appears to be one of the more reputable companies in the timeshare exit industry.

Key Positive Indicators: - 🟢 BBB Accredited since 2020 - 🟢 A- rating from BBB - 🟢 Only 4 complaints in 3 years (very low) - 🟢 100% money-back guarantee - 🟢 Escrow payment options available - 🟢 No upfront fees option

✅ About Resolution Timeshare Cancellation

Resolution Timeshare Cancellation, LLC is a family-owned boutique timeshare cancellation firm that has been operating since 2019. The company positions itself as offering unique advantages in the industry, including flat-rate pricing regardless of the amount owed to the resort, escrow payment options, and comprehensive guarantees. The company operates from two locations - Madison, New Jersey (headquarters) and Orlando, Florida.

Business Information: - Founded: July 21, 2025 - Incorporated: July 21, 2025 (New Jersey LLC) - Headquarters: 300 Main St Ste 21-132, Madison, NJ 07940 - Phone: (973) 688-1313 - Alternative Phone: (973) 336-9556 - Website: https://www.resolutiontsc.com/ - Business Type: Limited Liability Company (LLC)

🔗 Affiliated Companies

Primary Business: - Resolution Timeshare Cancellation, LLC (New Jersey LLC)

Note: There appears to be some confusion in search results with similarly named companies like "Timeshare Contract Resolution" (Arizona) and "Internal Timeshare Resolution" (California), but these are separate entities from Resolution Timeshare Cancellation, LLC.

👤 Owners or Principals

Primary Leadership: - Stephen Lasser - CEO and Principal Contact

Background Check - Stephen Lasser: - CEO since company founding in 2019 - Limited public information available - No bankruptcy filings found - No significant legal issues identified in public records - Appears to maintain professional standing in the industry

👥 Owner-Affiliated Companies

No additional companies directly affiliated with Stephen Lasser or other principals were identified in public business registries.

✅ BBB Profile

BBB Accreditation: ✅ Accredited since July 21, 2025
BBB Rating: A-
BBB File Opened: July 21, 2025
Years in Business: 5
Local BBB: BBB Serving New Jersey

Complaint Summary: - 4 total complaints in the last 3 years (very low) - 3 complaints closed in the last 12 months - No unresolved complaints - Complaint details not published (suggests satisfactory resolution)

Reasons for A- Rating: - Only 4 complaints filed against business (excellent record) - BBB accredited status maintained since 2020

BBB Profile Link

⭐ Reviews: BBB + Third-Party

BBB Reviews: Limited reviews on BBB profile

BestCompany.com: Positive coverage - Described as family-owned boutique cancellation firm - A- rating from BBB highlighted - Currently hosts no complaints on BBB

TUG Forum Discussion: Positive community feedback - Research shows "great reviews, reasonable costs, 90%+ success and low pressure" - Community members seeking experiences with the company

Timeshare Tracy Reviews: Positive recommendation - "Resolution Timeshare Cancellation is a timeshare exit company we can recommend with confidence" - Escrow payment option highlighted as major advantage

MyTimeshareExitReviews.com: Generally positive - Company has A- rating with BBB - One five-star review noted - Not BBB accredited initially but this appears outdated (they are now accredited)

📰 Media & Legal Issues

Positive Industry Recognition: - Featured in multiple timeshare exit company review sites - Consistently recommended by industry reviewers - Claims 90%+ success rate (unverified but reported by community)

No Significant Legal Issues Found: - No federal court cases identified - No FTC actions found - No state attorney general actions found - No bankruptcy filings found - No consumer protection violations found

Industry Standing: - Claims to be "the only cancellation firm that offers flat-rate pricing" - Offers escrow payment options "without limitation" - Provides 100% money-back guarantee

⚖️ Fines & Enforcement Actions

No fines or enforcement actions identified from: - Federal Trade Commission (FTC) - State Attorneys General - Consumer Financial Protection Bureau (CFPB) - New Jersey Division of Consumer Affairs

The company appears to operate in compliance with applicable regulations.

📊 Summary Table

Metric Value
BBB Rating A-
BBB Accredited Yes (since 2020)
BBB Complaints (3 years) 4
Unresolved Complaints 0
Years in Business 5 years
Trustpilot Score No listing
Google Reviews Score Unable to access
Industry Reviews Positive
Legal Issues None found
Bankruptcy Filings None found
FTC Actions None found

🧭 Assessment

Strengths: - BBB accredited since 2020 (demonstrates commitment to standards) - A- rating from BBB (good rating) - Very low complaint volume (only 4 in 3 years) - 100% money-back guarantee - Escrow payment options available - No upfront fees option - Flat-rate pricing model - Family-owned boutique firm (potentially more personalized service) - Positive industry reviews and recommendations

Minor Concerns: - Relatively new company (5 years in business) - Limited online review presence - Claims about success rates not independently verified

Risk Level: 🟢 LOW RISK

Resolution Timeshare Cancellation appears to be one of the more reputable companies in the timeshare exit industry, with strong BBB credentials and very few customer complaints.

🔧 Recommendations

  1. For Consumers:
  2. RECOMMENDED based on strong BBB credentials and low complaint volume
  3. Take advantage of escrow payment option for added protection
  4. Verify all guarantees and terms in writing

  5. Consider this company among top choices for timeshare exit services

  6. Due Diligence:

  7. Confirm current BBB accreditation status
  8. Review contract terms carefully, especially guarantee provisions
  9. Ask for references from recent successful clients

  10. Understand the flat-rate pricing structure

  11. Positive Indicators:

  12. BBB accreditation maintained since 2020
  13. Very low complaint volume
  14. Escrow payment options available
  15. Money-back guarantee offered
  16. Positive industry reviews

📘 Disclaimer

This background check report is based on publicly available information as of July 21, 2025. Information may change over time, and this report should not be considered as legal or financial advice. Consumers should conduct their own due diligence and consult with appropriate professionals before making business decisions.

Sources & References

  • https://www.bbb.org/us/nj/madison/profile/timeshare-cancellation/resolution-timeshare-cancellation-llc-0221-90194631
  • https://www.bbb.org/us/nj/madison/profile/timeshare-cancellation/resolution-timeshare-cancellation-llc-0221-90194631/complaints
  • https://www.resolutiontsc.com/
  • https://bestcompany.com/timeshare-cancellation/resolution-timeshare-cancellation
  • https://tugbbs.com/forums/threads/experience-with-resolution-timeshare-cancellation.366998/
  • https://www.timeshareexitcompanies.com/resolution-timeshare-cancellation-review/
  • https://www.mytimeshareexitreviews.com/resolution-timeshare-cancellation-review-cost-fees-ratings/
  • https://www.timesharetracyreviews.com/resolution-timeshare-cancellation-review/
  • New Jersey Division of Consumer Affairs
  • Federal Court Records (PACER)
  • FTC Consumer Sentinel Database
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